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Decision making is a crucial yet challenging task in enterprise management. In many organizations, decisions are still made based on experience and intuition rather than on facts and rigorous approaches, often because of lack of data, unknown relationships between data and goals, conflicting goals, and poorly understood risks. This paper presents a goal-oriented, iterative conceptual framework for decision making that allows enterprises to begin development of their decision model with limited data, discover required data to build their model, capture stakeholders goals, and model risks and their impact. Such models enable the aggregation of Key Performance Indicators and their integration to goal models that display good cognitive fit. Managers can monitor the impact of decisions on organization goals and improve decision models. The approach is illustrated through a retail business real-life example.

-- Daniel Amyot - 24 May 2011


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Title Toward a Goal-Oriented, Business Intelligence Decision-Making Framework
Authors A.Pourshahid, G. Richards, and D. Amyot
Type Conference
Conference/Journal Title E-Technologies: Transformations in a Connected World (5th MCe Tech? Conf.)
Volume/Number LNBIP 78
Editors G. Babin, K. Stanoevska-Slabeva, and P. Kropf
Publisher Springer
Month January
Year 2011
Pages 100-115
DOI 10.1007/978-3-642-20862-1_7
Keywords Business process management, business intelligence, decision support systems, goal-oriented modeling, indicators
Topic revision: r2 - 05 Nov 2012 - 19:20:49 - Alireza Pourshahid
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